Get help with Stratos

Sign in or recover your account

Sign in with the email address connected to your Stratos account or household. If you forgot your password, use password recovery.

If an expected sign-in, invitation, or recovery email does not arrive:

1. Confirm that the email address is correct.
2. Check spam, junk, promotions, and filtered folders.
3. Wait a few minutes and retry once.
4. Ask the household owner to confirm the invited email address if you are joining an existing household.
5. Contact Kapex Labs if the message still does not arrive.

Sign in to Stratos or use password recovery.

You received an invitation to an existing household

Open the exact invitation link sent for that household and use the same email address named in the invitation.

If the link expired, the email does not match, or the invitation was revoked, ask the household owner to send a fresh invitation. Kapex Labs will not bypass a household owner’s access decision without verifying the situation.

You were invited by Kapex Labs to create a household

A direct Kapex Labs tester invitation is different from an invitation to join someone else’s household.

After verifying the invitation, you may be asked to set a password, create your first household, and continue into Plan Setup. Use the same email address that received the invitation.

If Stratos says that you already belong to a household or that another household invitation is pending, stop and contact Kapex Labs rather than creating duplicate access.

Request tester access

Stratos is currently available to a limited group of testers. Send your name, email address, and a short description of your household or testing context.

Send Kapex Labs:

• Your name.
• The email address you want to use.
• A short description of your household or testing context.
• Whether you are requesting a new household or trying to join an existing one.

A request does not guarantee access, and it is not an account-registration form.

Report a product problem

Tell Kapex Labs:

• What you expected.
• What happened instead.
• The page or feature you were using.
• The approximate date and time.
• Whether the problem occurs repeatedly.
• Your browser and device, if relevant.
• A screenshot only if it does not expose sensitive financial information.

Do not include passwords, bank credentials, authentication links, full account numbers, or unmasked sensitive information.

Report a security concern

Contact Kapex Labs promptly if you believe:

• Someone accessed your Stratos account or household without permission.
• An invitation or recovery link was exposed.
• Household information appeared in the wrong account.
• A vulnerability or suspicious service behavior may affect Stratos.

Include your account email, the approximate time, the affected page, and a concise description. Do not send passwords, session tokens, bank credentials, or full account numbers.

If you suspect fraud or unauthorized activity at a bank or financial institution, contact that institution immediately. Stratos cannot block or reverse bank transactions.

Privacy, access, correction, or deletion requests

Use the Privacy Policy to understand how Stratos handles information.

To request access, correction, account deletion, or household deletion, email from the address associated with Stratos and describe the request. Kapex Labs may need to verify your identity and your authority over the household.

An individual household member may not be able to delete shared records or the entire household. Household deletion may require verification from an owner.

Linked-account help

If a Plaid connection or linked balance appears unavailable or out of date:

1. Confirm that the institution is available in Plaid.
2. Try a manual refresh once.
3. Check whether Stratos says the institution needs attention or reconnection.
4. Verify important balances directly with the financial institution.
5. Do not repeatedly reconnect or create duplicate manual accounts before contacting support.

Stratos currently uses read-only balance information and does not import Plaid transaction history or initiate transactions.

Response expectations

Response times may vary during private alpha. Security and account-access concerns are prioritized. Urgent bank fraud or account activity must be reported directly to the financial institution.